Hi @Linda566 - if the watch has been fully charged, try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.
Make sure there are no other devices running the Fitbit App switched on or other watches.
Restart the watch by holding the button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.
Login and wait for any pair, link or Fixit prompts and sync.
If necessary remove the Bluetooth entries from the phone and run the set-up in the Fitbit App and replace.
Author | ch, passion for improvement.
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
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