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Versa Battery Drain

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‎06-26-2020 07:35

‎06-26-2020 07:35

My issues started on Saturday. My Versa stopper tracking sleep and heart rate. I did the update over the weekend. Monday i went to charge it.  Sat on the charger for 4 hours.  Wouldn't turn on.  Chatted with support got it working.  TUESDAY it still wasn't tracking sleep and the batter drained drastically. Support escalated it and I was to the next level.  I got an email, followed instructions and they never replied back. Frustrated, yesterday, I chatted again. Noticed now the heart rate and the movement alerts are working or tracking. Fitbit support says it's the unit, there's nothing we can do.  Here's a coupon for 25% off. Yeah no thanks.  I had this for 16 months.  Not buying another one for another #200.  I've bought something else.

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‎06-26-2020 07:42

‎06-26-2020 07:42

I started having the same issue a few days ago. I charge the battery to 100% and within a short period of time it's drained. Up until then it worked great. I have had this Fitbit for less than 5 months.

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‎06-26-2020 07:47

In response to ibmarin

‎06-26-2020 07:47

Yours may be under warranty. Mine isn't and they refuse to replace it.  I had a charge 2 for over 2 years, no issues.  In fact it still works.  Yet this one is dead.  Had 70% battery at 7am and now its dead.  New product from new company arrives today. I used Fitbit products for 7 years.

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‎06-26-2020 08:04

In response to TrishLR

‎06-26-2020 08:04

Thanks for that feedback.  I am going to call and see what happens.

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