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Versa Lite screen won't respond

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‎04-26-2020 06:10 - last edited on ‎06-26-2020 07:42 by Fitbit Moderator

‎04-26-2020 06:10 - last edited on ‎06-26-2020 07:42 by Fitbit Moderator

My Fitbit versa lite is less than a year old. Last week the screen had vertical green streaks of on it, and at times screen was flashing or dimming randomly. I tried a reset, I changed the clock face back to factory original, and the problem seemed to resolved. However, this morning the screen did not turn on at all. I tried again a factory reset and changing the clock face with no avail. The watch is still tracking steps and sending me reminders to move. What else can be done about it?

 

Moderator Edit: Clarified subject

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‎06-26-2020 07:43 - edited ‎03-03-2024 09:40

‎06-26-2020 07:43 - edited ‎03-03-2024 09:40

Hello there @Alinepb, welcome to the Community Forums. I'm sorry to hear about your Versa Lite's screen behavior. Thanks for taking the time to try fixing it. 

I've seen that you contacted our Support Team after posting here and they were able to get you back on track. 

Please don't hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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