Versa Battery

[KRB88]

Hi my versa battery has now gone and it won’t recharge. I have tried various plugs and a usb and the charger is either not working or it’s the watch. Can anyone help? Thanks Kirsty 

[Marrrmaduke · Accepted solution]

@KRB88 Have you tried rubbing the contacts with alcohol? You can get a 3rd party charger from Amazon cheap. You can also attempt hard reset using buttons to see if it comes back to life:

1. Press and hold all 3 buttons until Fitbit logo appears (this may take up to 3 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[KRB88]

Hi Maaarmaduke

Thank you for your reply.

I managed to get it back up and working by leaving it on charge for 30 mins then doing the reset on the watch 🙂 it’s now all back up and working.

Thank you so much for your help.

Best Regards

Kirsty 

[Marrrmaduke]

@KRB88 Perfect! 😄