11-07-2019 01:25 - edited 11-07-2019 01:31
11-07-2019 01:25 - edited 11-07-2019 01:31
Okay, so my Fitbit Versa screen just went dark yesterday. It's kind of a big issue for me as I'm using it on a daily basis nearly always. The thing is that the watch is working perfectly fine: it syncs with the app, charges when I plug it in, gets the notifications, vibrates and flashes the green light behind. The problem is only with the screen. I've tried restarting it and doing a factory reset (not once), nothing happened. I've also contacted the Support, but all they could tell me is that I'm out of warranty, and there's nothing else they can do to help me.
I'm kind of very disappointed with the fact that my watch can just go dark anytime it likes, and there's nothing I can do about it. I don't think that it's fair to a customer of nearly 1.5 years to tell ''there's nothing we can do to help you, so just go spend another $200 on us''. Is there anyone who had the same issue and found the solution besides getting a replacement (I guess, it's not an option for me, huh).
11-08-2019
07:05
- last edited on
03-07-2025
08:12
by
MarreFitbit
11-08-2019
07:05
- last edited on
03-07-2025
08:12
by
MarreFitbit
@SunsetRunner Welcome! It's great to see you around!
Let me help you with your Versa screen not working and thank you for troubleshooting this issue. Have you tried changing the clock face on the device. If you haven't please do so by following these instructions.
Let me know how it goes.
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11-10-2019 00:40 - edited 11-10-2019 00:41
11-10-2019 00:40 - edited 11-10-2019 00:41
Thank you for your answer! I've tried that too, multiple times. No reaction.. 😐