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Versa - Black screen

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Hi, I just got my watch for Christmas so it’s about 2 weeks old. It’s a verse I’m not sure what number. Last night as I went to bed the screen was a bit blurry with lines and then it went black with a small green line at the top. I think I rebooted it but it’s hard to tell as I can’t see if the Fitbit logo comes up or not. I also charged it overnight and changed to a fitbit clock face. Any other help or suggestions would be greatly appreciated. I was so excited to receive this gift so now I’m very sad it’s not working! 

Moderator Edit: Clarified subject

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Hi there, @CorreenS. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa is still blank. I understand your concern, we're here to help you! 

Since all the steps you tried didn't work, you have a Versa and report that the screen is not working, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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Hi,
Thanks for your help.
I replied the other day but didn’t realize I was supposed to let you know
that I did.
Let me know if you need anything else.
Thanks Correen
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Hi @MarreFitbit 
I purchased my Fitbit Versa 2 in 2020 and have encountered the same issue described by fitbit users on this (and other) forum discussions. While my device still charges, syncs, and tracks activities accurately, the display is completely non-functional, showing a black or dark grey screen. All other functionalities seem intact, as I can view data and metrics seamlessly via the Fitbit app.

To troubleshoot, I’ve already tried every solution mentioned across various community posts, including:

  • Changing the clock face.
  • Performing shutdowns and restarts.
  • Ensuring the battery is fully charged (the app reflects a consistent 100% charge).
  • Completing multiple factory resets as suggested in earlier threads.

Despite these efforts, the display remains unresponsive. The device vibrates when I tap the screen, which suggests the touch functionality is operational, but no visuals are displayed.

I initially suspected a battery issue, but the app syncing properly and the device retaining charge rule this out.

As someone who relies heavily on the Versa 2 for tracking my daily activities, I am frustrated by this persistent issue and hesitant to purchase a new device without a definitive resolution or alternative repair option.

Could you please provide guidance regarding repair/replacement policies for this specific issue?

Thank you!

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