Versa Blank Screen

[kazsoft]

My Versa was working fine this morning and it's fully charged.

But now it's blank screen and unresponsive. Earlier it would vibrate a little, and the light on the back was flashing.

Now, it's completely dead.
I've tried the two-button, three-button resets, still doesn't work.

I've tried contacting the support directly (which is using Twitter?) but no one is responding.

It's a new watch, how can it fail so quickly ?

Please help.

[SunsetRunner]

Fitbit's website (which you are on now) has a live chat. I would recommend using that. You also have a 1 year warranty which will cover this. Sounds like it was maybe a dud and something went wrong. I'd contact them ASAP. Their online chat is very helpful. You can just google "fitbit chat" and it'll get you a direct link.

[kazsoft]

Thanks. I've been waiting for 20 minutes. No response from support.

[SunsetRunner · Accepted solution]

You could try saying Hi to them first and treat them like the actual human beings they are behind the chat.

[Julie2413]

How is this an accepted solution? What was wrong with the watch? What was the actual solution for the watch?

[Jowenm]

Was there a solution, ? My screen just failed.. Still synching, but black screen

[Issaforl291]

Same I thought my versa had water damage but this seems to be happening to other people too I wanna find a solution 

[Daniehill]

Mine just went blank as well.  Following to see the outcome!