Versa Charging Dock not Working

[lyzziborden]

I used the charger three days ago and now all of a sudden it isn’t working. I’ve tried restarting the Fitbit and cleaning both pieces thoroughly. What else can I try?   

[SunsetRunner]

Hi @lyzziborden - you did a good job of trouble shooting - restarting your Versa and cleaning the contacts. Thanks for sharing that. You may have already done this but please try plugging the charger into a different outlet ... try a different wall charger adapter ... or buy a surge protector that allows direct USB hook up. I’ve used “budget” adapters in the past, only to discover they do not always last long. 

Good luck. Please let us know how it goes. 

[lyzziborden]

Ok so the charger works but I have to physically hold it a certain way on the dock for it to work. It’s so frustrating. I think I just need to get a new one. 

[SunsetRunner]

Sounds like a good solution, @lyzziborden! 

[Jesuhkuhh]

Can we buy a new charger?