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Versa Charging Error

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‎03-25-2019 01:17

‎03-25-2019 01:17

Hello.   My Versa was on 6% and I plugged into charger & USB port to charge.   It showed the little battery and the charging logo stripes flowing, so I left it to charge.  This morning it was dead.   I plugged it into another port, shows charging but the % stays on 0%.   How do I get this fixed?

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‎03-25-2019 06:24

‎03-25-2019 06:24

Hi @Marries, welcome to the community.

 

I would first suggest restarting your Versa by following the steps here. 

 

It may then be worth checking out the following help article - Why isn't my battery charging on my Fitbit device?

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Nathan | UK

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‎03-26-2019 09:30

In response to N8teGee

‎03-26-2019 09:30

@Marries Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not charging even though you've tried different USB ports.

 

I'd like to follow up and would like to know if the issue persists or if it got resolved after following the restart process that shared my friend @N8teGee.

 

If you found his post helpful, please accept it as a solution.

 

Looking forward to your response! Smiley Happy 

JuanJo | Community Moderator

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