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Versa Classic Band has sharp edges

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‎04-09-2020 18:13 - last edited on ‎04-19-2020 11:30 by Fitbit Moderator

‎04-09-2020 18:13 - last edited on ‎04-19-2020 11:30 by Fitbit Moderator

I ordered an Olive colored Fitibt Versa Family Classic band to replace the broken black one that came with my Versa. The old band had nicely rounded, smooth edges all the way around. The new band is only rounded/smooth on the inside. The outter edges are sharp and rough. WHY ON EARTH WOULD YOU DO THAT? There's enough profit margin on this piece of plastic to put in smooth edge all the way around. Really disappointed with this band  and there's no place to leave a review to say how much this sucks.

 

Moderator edit: updated subject for clarity and label

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‎04-19-2020 16:23

‎04-19-2020 16:23

Hi @AdventureCat. Welcome to the Community Forums. I'm sorry for the delayed response.

 

Thanks for letting me know that you got a Versa classic band and I'm sorry for the inconvenience wit the edges. The design of the bands should be the same and to help you with this, I've requested a case on your behalf so our Support team can further assist you. They'll reply back to you via email, just note that due to recent events affecting our operations there might be a delay, but they'll get in touch with you soon.

 
By the way, I moved this post to the Versa Smartwatches board as there are more chances for you to get an answer to your post here.
 
I'll be around if you need anything else.
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