Versa-Data not cleared Sync & try again

[HellSpawm]

Fitbit Versa issue - Data not cleared Sync & try again

Hello all!

I would like to ask for some help if possible or if anyone have any idea how to rescue my Fitbit Versa.

Few days ago on my Fitbit Screen it pops up a message "Unlock with your phone"

Because i am not so into what Fitbit app offers i didn`t know that you can do this from the app on your phone, i messed up the watch.

As follow i tried to connect to my computer on fitbit app there by adding a device, but when the app it prompts the 4 square field to input the 4 digits code generated into your Versa screen i was unable to read as always it pops up the same message "Unlock with your phone" and i cannot bypass it.

When i see that i tried on my phone app from Fitbit but there was the same issue, so i deleted the device from the app. And like this it started the "party" been unable to add the Fitbit to the phone app nor to the computer app.

I was asking for help on Fitbit site on a forum and someone told me to do some steps

1. Delete from any Bluetooth pairing your watch.
2 Turn off the Bluetooth on devices (mobile phone, computer and who knows maybe any other pairing connections).
3. Turn off the devices that were paired with your watch, after you undertake the steps 1 and 2.
4 Turn on one of the device, and turn on the Bluetooth to pair with the watch.
5 Try and add it again the watch (device) to the app - Failed - as the watch still pops up on screen "Unlock with your mobile phone"

If the above steps fail try and do a hard reset by holding down all 3 buttons for about 10 seconds (more or less) and when the Fitbit logo show on watch , release the bottom right button , continuing to hold the top right and middle left buttons pressed until there is a vibration.

By doing so i was expecting the watch will reboot to factory settings, instead it pops up now Data Not Cleared. Sync & Try Again and from this screen i cannot go anywhere no matter how many times i try the hard reset method.

So from yesterday i am looking at one piece of garbage that cost me 170 pounds 2 years ago because i am unable to restart it. and i have no idea if there is a fix.

If here is anyone skilled to tell me how can i reboot this bloody watch to can use it again i would be thankful. i was thinking maybe there is any software that we can install in computer and by connecting the Fitbit charger USB to the computer to can flash the software again, like we can do on Android phones, to put any firmware we like. 

Any help would be appreciated!

Moderator edit: format

Moderator edit: added label

Moderator edit: updated subject for clarity

[N8teGee]

@HellSpawm at this point have you tried setting it up again in the fitbit app as a new device?

I've encountered this message once before after a factory reset. The steps I took were to make sure the device was completely removed from my fitbit account, then went into my phones settings and also unpaired it from there. I then went into the Fitbit app and set up a new device, this cleared the message.

I can see you've tried a lot already and I'm not sure if you have already done the above, but follow those steps exactly if you haven't. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community @HellSpawm.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for the information provided and for the troubleshooting steps you tried before contacting us.

On this case, you can try a factory reset. Please note only that after doing a factory reset, all apps installed and the data that has not been synced yet to the Fitbit account will be deleted. In order to do the factory reset, please do the following: 

1. On your watch, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, use the normal out of the box process of updating the firmware (See How do I update my Fitbit device?).

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

@N8teGee, thank you for your support.

If you have any question, please let us know.

[HellSpawm]

Unfortunately all the steps i followed as it was said, but there is no success, is not working, and i don`t know why, the best solution for me was to buy a new one and the old one is now somewhere in a drawer along with broken items without a chance to be repaired. 😞

Thanks anyway for support!