Versa 2 screen went white

[Meri84]

so, my 3 month old versa 2 was working perfectly when I went to bed last night, only for me to be woken up an hour before my alarm was due to it vibrating, and my screen flashing white.

I have somehow managed to perform a hard reset, which was interesting, because with the flashing white screen, there was no logo to see to gauge timing (my phone has detected a "new" device to set up) and it is still flashing white.

Disappointed to the Max, especially as where I live has entered major COVID restrictions, and taking this back to the retailer I bought it from is not going to be possible for at least another 6 weeks.

Located in Aus.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Meri84, welcome to the Community Forums. I'm sorry to hear about what happened to your Versa 2's screen. Thanks for letting me know the steps you've tried in order to fix your watch prior to posting here, I'll be glad to continue assisting you.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

If the issue persists, let me know and I will be glad to create a support case on your behalf. As you mentioned about the retailer and restrictions, we totally understand as our Support Team options are also limited and wait times are longer than usual due to recent events affecting our operations.

I'm looking forward to your response, keep me posted. 

[Meri84]

Hi Maria,

After allowing the Versa 2 to go completely flat, it did show the flat battery icon on the screen, which indicated to me that screen shouldn't have been faulty, and therefore there should be a way to get the device working again.

So, I charged it up and re-synced it to my phone, and it's working now.

I have done nothing to it since before making my initial post about 24 hours ago, so I'm not sure why it's working now, when it wouldn't work yesterday, it seems that now it has finally "recognised" that I performed the factory reset.

Thank you for the tip about changing the clock face, I'll keep that in mind for if it happens again.

[MarreFitbit]

Hi @Meri84, you're very welcome. I'm glad to hear that your Versa 2 is now working fine.

I would like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 😉

[Meri84]

So, this has happened another three times since my initial post.

Changing the clock face works to fix problem. I have been using the default clock face since the second time it occurred.

Today it took three clock face change attempts to fix the problem.

The device heats up significantly while in this "fault state", which is concerning if this happens while I'm asleep. How hot can this get? Am I at risk of burns?

As soon as restrictions lift in my area this is going back for a refund, I'll be looking at a different device/brand.

Bitterly disappointed.

[Meri84]

And again, 2:30 in the morning, I woke up to my watch vibrating and the screen flashing white, and the watch heating up. 4 or 5 attempts at changing the face before giving up and taking it off to go back to sleep.

Upon waking, another 10+ changes of clock face before it finally worked.

Restrictions lift in two weeks. Then I'm done with this watch.

[Meri84]

And. Again.

Over 100 attempts to change the clock face.

No success.

Hard reset. I'm not sure how I managed a hard reset last time, but this time, it's a no go, because I can't enter the 4 digit pin on the fitbit screen, because....

The screen is all white.

Congratulations me on having an AU $299 paperweight.

How do I get a refund on my fitbit premium subscription?

[Meri84]

So....

I want to know how to get a refund on my premium subscription which I just paid for on the 23rd of August, after, today, the 31st of August, my Versa 2 turned into a useless, but pretty, and expensive wristband.

This is now a service I can no longer use.

Moderator Edit: Formatting