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Versa not syncing

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‎08-23-2020 03:57 - last edited on ‎08-28-2020 16:24 by Fitbit Moderator

‎08-23-2020 03:57 - last edited on ‎08-28-2020 16:24 by Fitbit Moderator

Have had a fitbit versa for just over one year and now it will not sync.  I have tried all the suggested remedies including uninstalling the app and reinstalling, removing the device and re installing the device but nothing is working.  It will not pick up wifi even when i am sat in front of the router with full battery etc.

Please advise.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-28-2020 16:24

‎08-28-2020 16:24

Hello @KarenH1559, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎08-28-2020 17:02

In response to RicardoFitbit

‎08-28-2020 17:02

I understand that there is a problem with the Versa syncing with the latest iPhone IOS update 13.6.1.

From what I have been told Fitbit is working with Apple to correct the non-syncing issue.

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‎08-28-2020 17:03

‎08-28-2020 17:03

I understand that there is a problem with the Versa syncing with the latest iPhone IOS update 13.6.1.

From what I have been told Fitbit is working with Apple to correct the non-syncing issue.

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‎08-31-2020 00:24 - last edited on ‎08-31-2020 16:52 by Fitbit Moderator

In response to RicardoFitbit

‎08-31-2020 00:24 - last edited on ‎08-31-2020 16:52 by Fitbit Moderator

Thankyou for your advice on trying to fix my Fitbit but I have already carried out the measures you suggest. My versa is still not being picked up by the app and therefore not syncing. It therefore is now not keeping time and I cannot use it at all. Please advise on how I can get it fixed or get a replacement.

Thankyou
Karen 

Sent from my iPad

 

Moderator Edit: Personal info removed

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