Versa / Deezer problem downloading playlists

[Navybloke]

Hi all, looking for help with downloading Deezer playlists to Versa. The first few worked fine, but now the download goes from ‘preparing music for download’ to ‘82% complete’...and then never completes. Anyone experienced something similar? It seems to be a very specific glitch. Thanks in advance for any help you can offer.

Moderator edit: Updated subject for clarity.

[Marrrmaduke]

@Navybloke did you make sure you have enough space on your Versa? Also, does the list contain any personal music files - those cannot be transferred. Please see this help article.

[Navybloke]

Yes, there’s enough space. No, there are no personal music files.

[Marrrmaduke]

@Navybloke Have you tried dividing this playlist into several shorter ones?

[Navybloke]

Yes, I've tried that.  The initial percentage downloading changes depending on how many tracks I try to download at once, but that initial percentage never goes up and the Versa invariably loses connection with the device I'm downloading from (I've tried phone and tablet).  It's getting increasingly frustrating, particularly after the first four playlists downloaded perfectly. I've tried deleting one of them and re-loading it to my Versa, and that also doesn't work.

[Marrrmaduke]

@Navybloke I never asked which platform you're using. Mac or Win10? I know people had issues on Mac, but were able to load the music when switched to Win10, or vice versa. It's not a solution I know, but at least you could figure out if it's the OS or Deezer/Versa's problem.

[Navybloke]

Hmmm, interesting question.  I've tried to download from an iPad mini and an Android phone, so I'm presuming (although I'm an old Luddite so pretty vague!) that the problem is common to at least those two different operating systems...

[Marrrmaduke]

@Navybloke Try computer... 😄

[Marrrmaduke]

@Navybloke Did you manage to load your tunes? 😄

[Navybloke]

Hey, thanks for following up on this, but no, I haven’t. No luck via phone, tablet or PC. I’ve got 3 playlists on the Versa for a total of 170 songs, and I’m reluctant to delete any of those because I suspect I won’t be able to load them back onto the watch again. I’m now past the 45-day exchange/return point as well, which is frustrating. I’d have been pleased to see a response on here from a Fitbit rep - do they ever bother monitoring this forum?

[Marrrmaduke]

@Navybloke Let me flag your post for Customer Support Assistance. That would be the quickest way, I guess! 😄

[Navybloke]

Please do - I’d be grateful for that!

[Marrrmaduke]

@Navybloke Already done. It really baffles me truth be told. Though, I will admit I heard about people changing platforms just to do that. Ugh. I think people were most successful with Windows 10 app. Fitbit connect not so much. But, don't take my word for it.

[YojanaFitbit]

It's great to have on the Forums @Navybloke! Nice to see you here @Marrrmaduke, thanks for the help.

We appreciate all the steps that you've tried to fix the issues when downloading music on your Versa. I've requested a case for you, our team will be contacting you via email shortly. Thanks for confirming, anything that you need let me know. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. 

Let me know if you have questions about it.