Versa Died

[lizzielizzy]

Hi, has anyone's Versa just died on them? Small issues started about 3 weeks ago.

I was gifted the Versa in August 2019 so it's not 2 years old yet. However its gone completely dark.

It started with random vibrations, small blue lines across the face and the left button stopped working (however I was still able to swipe on the actual screen) and then battery started losing its strength. I was having to charge every day in this past week, 100% charge would be 14% by 10pm.  

It was completely dead this morning (the 0% appeared) so I placed it to charge. It never turned back on.

I tried the reset holding down left + bottom right and also holding all 3 buttons with no luck. 

I'm so disappointed since I'm a heavy user. Even though Customer Service sent me a promo code for future purchase since we don't even have the option of sending it in to get it repaired, I'm really considering getting an Apple Watch. I love the simplicity of Fitbit but I really wasn't expecting the Versa to die so soon especially since I had a Charge 3 that lasted about 5 years. The Versa was supposed the be "bigger and better".

So just wondering if anyone has any other helpful tips to trying to get the Versa back up?

[Ac29510]

Yes. Mine is doing the same.  Acting a little strange last couple days.  Going black but when put in charge showing well over 70% Charged.  Last night got email that battery was running low so put on charge and it showed 6% left which is strange because that morning it was almost fully charged. Left in charger overnight and now this am it wont go on.  So disappointed in Fitbit.  This is my 3rd and they all seem to crap out after 1 year warranty passes.  Sent Fitbit a note this am

[Guy_]

Check for water condensation in the little windows on the back using a magnifying glass.

@Ac29510  If you can, restart it and try the other option below

@lizzielizzy 

To see what's happening with the charge

Connect the charge cable to the watch and plug it into a PC USB port

The PC should announce a connected device with a sound, it means its connected and charging

[if there is no sound, either the volume on the PC is low, or off, or the watch is not properly connected to the charger or has a fault]

if PC then announces a disconnected device with another sound, it means the watch battery is either flat or the watch is dead

anyway wait 10 minutes [for battery to get to 5%] 

if the watch or battery is not dead it will announce device connected again

[the watch may also wake up]

if after an hour there is nothing on the watch face

try starting it by pressing a button for a few seconds and waiting for the logo to appear or restarting with the buttons

if nothing comes on the screen, either there is a screen or button fault or the watch is dead  - but wait

Check the button start procedure, check that the button clicks

[Ac29510]

Guy. Thanks so much.  Tried all above and nothing.  Just chatted with support and now I have to wait for them to get back to me with options.  They said they don’t know when that will be.  Do now I’m without a watch.  This seems to be a pattern with Fitbit - issues after the 12 month mark (mine is 15 months).  Love the Fitbit but thinking it may be time to check out another tracking watch

[psbarnes]

Yes the same thing has been happening with my versa that is just 2 years old. The touch screen has been acting up for a few days, not responding to my touch to scroll sideways or select icons. The battery was charged and yet my versa was black last night and I plugged it in. It is still black this morning and my alarm went off but of course I could not do anything with the screen! So disappointed as I use this every day!

[Ac29510]

I know it us so frustrating - especially when it is just over the 12 month mark

[BrokenLegmama]

I charged mine after school on thursday, put it on and went to school on friday 7-4, had to charge again at 8 am. Arrived at home to check and it was down to 12%.

[Kandit]

Mine is doing the exact same thing. I have no screen. It does work because I can see the activity on the app on my phone. I am calling support tomorrow and I am switching to Apple Watch they now offer all the features I need. 

[Kandit]

My last two have had problems right after a year. Not sure what is going on. I have been very pleased with their products owned several. They do replace them just wish they would fix the issue. As I mentioned earlier I am now convinced that I need to switch to Apple Watch. My daughter has had no issue with hers. 

[Ac29510]

Mine seem to crap out just past the 12 months - this one is 15 months - and they won’t replace.  Just a discount toward a new one.  I’ve had 4 fitbits and all ended up with an issue. I do love the product.  I’m looking at Apple Watch and other options 

[lizzielizzy]

Thanks Guy, I did try that but nothing was ever able to bring the Versa back. I ended up getting a Sense and now have issues with setting up FitBit Pay/Wallet. LOL. Appreciate that tips tho. 

[lizzielizzy]

Hi AC29510, Did you end up getting a Apple Watch? Just curious since I decided on buying the Sense. 

[KayeDee]

I had a similar problem. My Versa 2 is less than 2 years old. First the heartbeat monitor stopped working. Called Customer Support who checked my account and walked me through the reset procedure. The heartbeat still didn't work. He said they would replace it to wait for an email. Instead pf a replacement the email offered only a 35% discount. Then the heartbeat monitor worked briefly later on. That evening I received a battery low message and the next thing I knew it was dead. I tried recharging overnight but it was dead the next morning. I tried other charging outlets and nothing worked. All customer Support does is read from scripts and offer you a 35% discount.  But you can't use the discount on current sale prices. And the discounted price is what I paid for it originally. So essentially they are offering nothing for an obviously faulty product based on everyone's comments. And when I posted about it being a faulty product they had the nerve to remove my post. 

Go buy another brand. Fitbit isn't worth it. 

[Nat007]

Over the last 2 years and one month 3 of the Versa watches died on me.  Obviously there is fundamental problem with quality control on the factory.

Software might take part of it as well , but its difficult to proof.
In a mean time I had all possible issues described here, like battery wan't charge, ambient light sensor, pulse sensor and various combinations. 
They usually offered free replacement, but the last one died outside of  warranty and they offered me 35% on anything from their online shop.
Unfortunately from legal point of view I cannot  do anything. And after discount price for Sense is more less OK and I cannot buy anything similar from other brand for the same money. So I gave another try. Maybe just first Versa was badly designed ( but I have a very little hope on this) and Sense might be different.

[bill7336]

I've had my Versa 3 for about a year and a half.  It stopped counting floors this past November but otherwise worked fine.  Today, it just died.  No warnings, no way to recover.  I chatted with a rep on-line but they wanted me to restart the Fitbit, which I kept telling them I could not do.  It had 70% battery when it died.  They did not offer to repair it, they just sent me a code for a discount on a new one.  This is my second Fitbit and the first time I had a serious issue.  I'm shocked and quite appalled that there is no way to fix this.

[5862]

Mine did the same day thing just two days ago right I worked with Fitbit support. Is about two years old as well. It’s just dark and does nothing.