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Versa Face detaching from device

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‎08-23-2019 10:33

‎08-23-2019 10:33

The face of my fitbit versas keep detaching!  Has anyone else had this problem? I have had to have my device replaced three times (this is the fourth device I've had since my original purchase).  The first replacement was because it just shut down altogether.  But the last two were replaced because the face detached from the device.  The one I have now was just replaced in June and now the face is detaching on this one!! What is the deal!  I do not shower in mine or get the face wet in any way, so how is this happening?  Of course my one-year warranty just expired in July so I know I will not be able to get a replacement for this one.  Is there a fix for this?  Can I take it somewhere to have the face reattached?  This is so ridiculous!  I thought I loved fit bit, but I am questioning my decision now!

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‎08-23-2019 12:57

‎08-23-2019 12:57

Hi @fitlilbit, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that the face of your Fitbit Versa has detached. I am sorry that you are going through this situation, I totally understand how you are feeling as this is your fourth device. Thank you for your feedback, our team is always working on improving our devices and your comments are always welcome. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

I'll be around if you need further assistance. 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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