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Versa lite not tracking accurately

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‎08-22-2019 13:10 - last edited on ‎08-23-2019 13:09 by

‎08-22-2019 13:10 - last edited on ‎08-23-2019 13:09 by

The last couple days I’ve notice my versa lite isn’t tracking correctly. My calories are much lower than usual. My hourly steps and sleep are not even showing up. I did 50 minutes on my treadmill and it said I only did 17 minutes. This is my 3rd Fitbit over the years and have never had anything like this happen. Any suggestions? 

 

 

Moderator edit: subject for clarity

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‎08-23-2019 13:08

‎08-23-2019 13:08

Welcome to the Forums, @SunsetRunner.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa Lite isn’t tracking correctly. Thank you for providing the additional details. If you haven't done so, I'd like you to restart your device as described in this help article. This will refresh your watch internally. Please also make sure your personal information is correct (For more information, see How do I manage my Fitbit profile?)

 

If you would like to edit or manually log your exercise, please check this help article: How do I add, edit, or delete Fitbit data and activities?

 

Let me know how it goes, I'll be around! 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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