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Versa won't charge

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‎08-22-2019 05:46 - last edited on ‎08-23-2019 13:27 by Fitbit Moderator

‎08-22-2019 05:46 - last edited on ‎08-23-2019 13:27 by Fitbit Moderator

Hi my versa is dead and won't charge

its less than a year old

 

 

Moderator edit: updated subject for clarity

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‎08-23-2019 13:29 - edited ‎03-27-2024 13:00

‎08-23-2019 13:29 - edited ‎03-27-2024 13:00

Welcome on board, @Louise1956. 

Please take a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provide there.

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

  • Use only genuine Fitbit charging cables
  • Use only UL-certified wall chargers
  • Avoid USB battery packs
  • Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Maria | Community Moderator, Fitbit


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