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@Skier7667 You can attempt performing a factory reset (restoring versa to factory defaults) which should enable you to download the most recent version of the firmware available. Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?
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Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
@Skier7667 You can attempt performing a factory reset (restoring versa to factory defaults) which should enable you to download the most recent version of the firmware available. Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?
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