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Versa GPS feature isn't working

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‎07-11-2018 10:52 - last edited on ‎07-12-2018 05:37 by Moderator Alum

‎07-11-2018 10:52 - last edited on ‎07-12-2018 05:37 by Moderator Alum

My Versa is synced to my phone, but won't connect in the exercise/GPS functions. I've tried all of the start/restart/log out/in/GPS setting on the phone things. The only time I can get it to connect is if I close then reopen the Fitbit app while the exercise/GPS is attempting to connect to the phone. Then it will connect the exercise for a moment, but then drops the connection.  All other syncing appears to work.  Any advise?  Thanks!

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎07-12-2018 05:39

‎07-12-2018 05:39

Great to see new faces @MKRiss, welcome!

 

Thanks for troubleshooting this by yourself. I recommend checking if your phone a compatible mobile device and also please follow the instructions provide in the help article Why isn't GPS working on my Fitbit device?. After following these steps, test your exercises.

 

Keep me posted. Robot wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-12-2018 06:11

In response to AlejandraFitbit

‎07-12-2018 06:11

@AlejandraFitbit the same thing happened to me this morning, it would not recognise my exercise.  I have tried everything you have suggested, is there any other options?  I’m having other issues too with my app since the update. 

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‎07-13-2018 04:05

In response to CourtneyD93

‎07-13-2018 04:05

Great to see you on board @CourtneyD93. Have you tried to restart your Versa? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Hope to hear from you soon. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-13-2018 05:29

In response to AlejandraFitbit

‎07-13-2018 05:29

Hi,

I’ve tried that and it isn’t working. I’m a bit disappointed. Only had my Fitbit a month and already I am having problems.

Sent from my iPhone
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‎08-21-2018 21:40

In response to AlejandraFitbit

‎08-21-2018 21:40

@AlejandraFitbit.  Sorry for the delay in response.  I have checked all of the resources you've provided; my phone is compatible, I have troubleshooted all of the bluetooth/GPS/connectivity options listed and it still isn't working.  When I click on the exercise link it goes to the "connecting" screen, but just never connects.  I didn't have this issue with my Blaze.  Any other thoughts?  Thanks. - Martha

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