help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa GPS tracking suddenly stopped

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2021 15:59 - last edited on ‎02-22-2021 18:38 by Fitbit Moderator

‎02-21-2021 15:59 - last edited on ‎02-22-2021 18:38 by Fitbit Moderator

9FE7DDD6-10F8-4B4B-9966-D321EC241DE3.png

 

2F09DC23-9543-4328-8A06-225D4CA4668F.png

 

I completed a 10k today, I ended the walk and the watch screen said 10.39km, however the gps only tracked 6.3 and my heart rate also did not record for the duration of the walk.. however the steps counted and when I click into the 6.3km map, it has times for 10 laps, so why the sudden drop in signal for heart and map?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎02-22-2021 18:36 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

‎02-22-2021 18:36 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

Hello @Aoife2018, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using with your Fitbit Versa to track your exercise using GPS? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Fitbit and try the following steps to troubleshoot the app:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

Best Answer
0 Votes