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Versa HR and battery issues

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‎08-13-2019 04:51 - last edited on ‎08-16-2019 14:38 by

‎08-13-2019 04:51 - last edited on ‎08-16-2019 14:38 by

My Versa has been working just fine but all of the sudden the HR monitor goes into the high 100s while I'm not doing anything.  

The battery drained within a matter of hours even after I have turned the HR monitor OFF.

I have tried all the worthless suggestions and wasted too much time in these board forums looking for a fix.

I have turned the HR monitor on/off, turned the watch on/off, both multiple times in different sequences.  I've also done a factory reset, deleted the app on my phone and readded.

I DO NOT WANT/NEED to spend hours on the phone either.  I just want my device to work like it did last week without all the issues.

 

 

Moderator edit: subject for clarity

 

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‎08-16-2019 14:35

‎08-16-2019 14:35

Welcome to the Fitbit Community @MOMamaKat. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Versa. Thank you for your troubleshooting efforts. I totally understand how you are feeling. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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