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Versa HR issue

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‎09-03-2018 13:26

‎09-03-2018 13:26

Anyone else tired of the Versa showing an outrageously high heart rate? For the last 2 weeks the Versa has basically been useless outside of steps because the HR monitor is key for me in figuring out calories burned, my workouts, sleep, resting heart rate, etc. I have reached out to customer support multiple times and get VERY little feedback outside of "we are working on it"...I am incredibly disappointed and will be looking for another Fitness tracker outside of the Fitbit Brand..an incredible waste of money.

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4 REPLIES 4

‎09-04-2018 20:26 - edited ‎09-04-2018 20:27

‎09-04-2018 20:26 - edited ‎09-04-2018 20:27

Hello @bmquinn

Did they get you restart your Versa. 

If mine was doing this, that's where I'd start. 

See pg. 68

user guide PDF

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎09-05-2018 07:17

In response to ACG

‎09-05-2018 07:17

yup...did a factory restart and as I sit here, my HR is 148 BPM.. Just sitting..and I am relatively healthy..so annoyed by Fitbit and the lack of customer support.

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‎09-05-2018 08:48

In response to bmquinn

‎09-05-2018 08:48

Well @bmquinn

@Time for you to call headquarters and see if they can figure it out. 

helpline

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎09-05-2018 10:27

In response to ACG

‎09-05-2018 10:27

They keep telling me "we are aware and the engineers are working on it"...I have also heard that they are no longer going to support Versa so all of us are screwed...

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