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Versa Heart Rate Detection Loss

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Fitbit, 

 

Please fix the heart rate reading issue during the usage of the "workout" function. For weeks, my versa has been losing the heart rate the second I tap "go" to begin a workout and then I spend ~5 minutes getting it to read again. I never change the position or tighteness of the watch, but this happens a minimum of 5x per workout. While wearing the watch throughout the day, I never experience issues with the heart rate reading, so it is incredibly frustrating to waste so much time during my workouts trying to regain a heart rate reading. Important to note, I have reset the watch to ensure the green light on the reverse face of the watch remains on, but this has made no difference.

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i been having issues as well, i have a versa 2 and use the spin bike exercise, the hr would constantly drop to a lower hr or just stop reading for a min or less, it would do this many times during a 30 min ses, it use to never do it.

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