Versa Heart Rate Not Working

[Jackie1980]

Hi. So I've had my fitbit since July 2019. The HR has been giving me trouble. the first time i gave it a restart and it worked but now it's doing it again. the green light doesn't even go on.  I followed all the trouble shooting solutions which have been posted - reset, restarting, factory reset, rubbing it with cotton etc. You name it, i've tried it. And it's come to the point where I am so very very frustrated. It's a huge waste of energy and time.  I've lost all my Deezer music (which i had paid up specifically for the fitbit). I had chosen this brand over others specifically for the heart rate. Can someone pls pls help me? Not even the notifications are working 😞

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jackie1980.

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Versa. I appreciate your troubleshooting efforts and the additional details. I totally understand how you are feeling and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. Please keep an eye on your inbox.

Let me know if you have any questions.

[Jackie1980]

Hi yes i have connected with support but have not yet heard back from them
pls. I'm attaching the form showing that i had bought the fitbit last July
(since when i emailed Amazon they said they didn't find it). would
appreciate you help pls.

thanks again and kind regards

[LiliyaFitbit]

Hi @Jackie1980, thank you for your reply. 

I appreciate the update and your efforts to provide a screenshot. Due to recent events affecting our operations, our Support team may need more time to respond. I appreciate your patience and understanding. 

I'll be around if you have any additional questions.

[Jackie1980]

Hi i am still waiting for a reply following last fridays communication pls.

[LiliyaFitbit]

Hi @Jackie1980, it's nice to see you around. 

I am sorry to hear you're still waiting for a reply from our Support team. They are working as quickly as possible to respond. I've sent this information to our Support team and they will be contacting you soon. I appreciate your patience. 

Let me know if you have any questions.