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Versa Heart Rate Sensor and Sleep Statistics No Longer Working

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‎11-17-2019 09:15

‎11-17-2019 09:15

My Versa is less than 1 years old. The heart rate sensor and, therefore, sleep statistics have both stopped working. I have tried:

Restarting

Rebooting

Resetting

Tips and "answers" from this forum

Cleaning

Any help would be appreciated.

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‎11-17-2019 15:41

‎11-17-2019 15:41

Hi @JLBNeedHelp , is the green light on the back of your watch still reacting? Since you've already tried allthe known actionsto solve this problem, I would advice yout strongly to contact Customer Support, certainly since your Versa is less than one year old and you should be eligible for a replacement when the sensor is down. Regards kuzibri 

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‎11-17-2019 16:39

In response to SunsetRunner

‎11-17-2019 16:39

No, the green light is no longer working. I will contact customer support.
Thank you.

Joni Brown
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