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Versa Heart Rate Stopped Working

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‎01-21-2019 15:57

‎01-21-2019 15:57

My Versa stopped tracking my heart rate. I have reached out to customer support 5 times, restarted, completed a factory reset, synced, turned off and on many times. What next? My FitBit is less than a year old, so is still under warranty but I can't get anyone to help solve the problem or give me a new FitBit. I love my fitbit when it's working, but it is currently nothing more than a watch as the sleep tracking and activity is wayyyyy off. Any help would be greatly appreciated.

 

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‎01-21-2019 22:45

‎01-21-2019 22:45

There is nothing anyone on the forums can suggest other than what you have already tried. I think you need to keep hasseling Support about it

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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