Versa Heartrate BPM indicates “null”

[e_s]

My Versa shows Heart Rate “BPM null”. I see green sensor blicking under watch. 

Things I tried

- Restarting Versa by holding down left and bottom right buttons

- Changing face to something from Fitbit

- Wearing on other hand

- Cleaning the sensors

- twisting watch (sensor on wrist vein)

- Used my wife’s watch (Works)

- She used mine (same “null” problem.)

I only had it for few months. No physical / visual damage. No water damage and never been submerged. Just shower splashes at most. 

What else can I try. What are the steps to get it exchanged?

[ACG]

Hello @e_s

I would go into settings and turn off your heart rate, save, then sync, then go back and turn it on, save, sync

Also check this link out.

Don't I see my heart rate