Versa Issues (probably nothing new) - Syncing

[Lestat6913]

I've had my Versa now for 24 hours, and the basics like steps and heart rate seem to work - but nothing syncs.  I've been an ongoing issue (from what I'm reading here in the forums) and while everything keeps stating this has been resolved that has been resolved, I'm not seeing any resolution at all.

For a new product, it appears this release has been awful for a lot of people, and seems I'm included in this list.  I was amped to get this, and now I regret it horribly.  I'm hoping it's just growing pains and these will ease out - but so far, nothing positive to say. (hard to justify keeping a $200.00 smart watch when it doesn't function as advertised).

Back to the point - why is syncing continually not working?  I've followed all the steps time and time again from other suggestions and no dice.  Ive paired and unpaired the bluetooth.  I've rebooted both device and phone.  I've tried to connect to PC - same result.  I've turned on and off again the whole always sync option because battery life drains are the worst.  What else is missing other than possible server issues on Fitbits end?

[swim4lifekac]

There is something going on again.  I have not been able to sync since yesterday evening.

[Lestat6913]

Cant find the edit button, so "it's been an ongoing issue" - not I've been an ongoing issue...

[Lestat6913]

Alright cool, so it's not just me.  Thank you!

[Eskimom]

I was able to sync Tuesday night at 10pm, but nothing since. It won't even connect to my phone, pixel 2. I'm really sad because I was waiting for this watch since I first read about it.

[MMPPKK]

I have experienced all of the same issues. I’ve returned my Versa and gone back to the Charge 2 which is working just fine. The amount of frustration I felt and time I spent trying to get the watch to sync was not worth keeping it given there was no foreseeable resolution. I would rather watch and wait to see if Fitbit takes any steps to fix what is likely an issue with their operating system. If the number of posts that relate to syncing issues subside substantially, that would be a good indicator of improvement.

[swim4lifekac]

I have been having the not syncing issue since yesterday evening.   I just restarted my Versa, and it synced correctly right away!   😃😃

[swim4lifekac]

To restart,  press and hold down the left and bottom right buttons. 

[Eskimom]

I finally for it working but needed to uninstall the app, factory reset the watch, and reinstall.

[Lestat6913]

Thanks all... I just finally got 1 sync through with another reboot of both device and phone.  Sigh, let's hope they get through all this headache and make the product we all wanted.  Thanks for all the responses.

[cbielans]

They’re saying the issue is resolved so I don’t think they are working on anything to help users who are still having issues. They are willing to send me a new fitbit, but mine is on backorder for 1-2 weeks.

[Jujube289]

I was with tech support for an hour this morning about the syncing issue. She gave up and asked me to return my Versa. Then magically an hour ago, it's working again. Not sure what the heck is going on. I was just about to box it up for return.

[cbielans]

Unless mine magically starts working, which I almost thought it did for a minute, I just have to wait for my replacement. It’s backordered 1-2 weeks Fitbit said.

I give up troubleshooting as nothing is working.

[Mynus64]

Going through similar issues here. Honestly I'm glad I got mine through a retail instead of fitbit. Makes exchanging and returning a lot easier. They have through the weekend to fix their issues or I'm switching back to Samsung.

[cbielans]

I bought mine off amazon, but they are temporarily out of stock too. They were already going to send me a new one way before Fitbit. But it looks like they’re backordered like Fitbit.