Versa: Left button not working

[Xombee]

I have done the troubleshooting, still not working. Help

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @Xombee, welcome to the Community Forums!

Thanks for bringing this to our attention. If the button of your Versa is not responding. please restart your device following the steps that are specified on: How do I turn off my Fitbit device? and let me know if the issue persists.

I'll be here if further assistance is needed. 

[Xombee]

I have factory reset it twice, still no response from the button

[RicardoFitbit]

Thanks for your reply @Xombee.

I appreciate your effort troubleshooting your Versa. To move forward, I'd like to make sure that you tried the correct steps to perform a factory reset, therefore, can you please let me know which steps you took? 

Looking forward to your reply.

[Xombee]

Originally, I set it up and realized the button wasn't working. I looked it
up online and tried a factory reset, no luck, so I tried it again and still
nothing. After I received your email I tried to power off and turn it back
on with the button.

[RicardoFitbit]

Your update is appreciated @Xombee.

Thanks for your effort troubleshooting this situation with me. Since the button of your Versa is still not working, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.