help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite Big Red Cross

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2020 07:57

‎01-15-2020 07:57

Like many others I am having problems with my versa lite.

 

I have spent 2 days following all advice on this forum and emailed for help but all to no avail.

This product is faulty, it shouldn't be this hard work to use it.

 

Data not cleared Sync & try again

then

White Logo

 

I have deleted from app

I have reinstalled app

I have used various computers and Phones

I have tried to update

i have tried to restart

i have tried Factory reset

I have reset my router i have turned everything in the house on and off to try to get this thing to work.

 

It was only purchased this christmas. I really dont expect this rubbish from a company such as this.

 

I would like a refund. I will be taking it back to the shop it was bought from next week and be buying a different brand. This is too exhausting.

 

Best Answer
Labels:
1 REPLY 1

‎01-20-2020 13:48

‎01-20-2020 13:48

Welcome to the Fitbit Community, @Terry_Medford. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa Lite and the steps you tried. Thank you for your efforts. I understand how frustrating this is for you and I'm sorry to hear that you decided to return it. Thank you for your feedback since this helps us to keep improving.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes