Versa won't turn on

[Tbo258]

This is the second time I shut down my device to see if the lag would fix it self and again it doesn't turn back on. I called customer care and the first time it had to drain all the way down to 0% to reboot to a on screen. I've did all button pressing at 100% battery and nothing happens. Do I have to wait a few more days and let it drain or more on to a better fitness tracker device?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tbo258. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your device doesn't turn on. Thank you for your efforts to resolve this and letting me know that you experience this issue before and were able to resolve it with the help of customer support. I recommend confirming the steps to restart your device by following the steps from this help article: How do I restart my Fitbit device? Have you tried to change a clock face to a Fitbit clock face? 

Let me know how it goes.