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Versa Lite: Data not cleared. Sync and try again message

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‎11-14-2020 22:24 - last edited on ‎11-15-2020 17:10 by Fitbit Moderator

‎11-14-2020 22:24 - last edited on ‎11-15-2020 17:10 by Fitbit Moderator

I am unable to pair on bluetooth or even factory reset. I'm just stuck at this same screen with the red X - Data not cleared. Sync and try 

 

Moderator Edit: Clarified subject

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‎11-15-2020 17:09

‎11-15-2020 17:09

Hi @Daych, welcome to the Community Forums. 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the message shown on your Versa Lite is because the firmware update process was not successfully completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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