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Versa Lite Data not cleared, Sync and try again message

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‎11-20-2020 21:11 - last edited on ‎11-22-2020 14:19 by Fitbit Moderator

‎11-20-2020 21:11 - last edited on ‎11-22-2020 14:19 by Fitbit Moderator

My versa lite replacement came today, its having the same problem as my old one. It won't update or sync and I get a red X with the words "Data not cleared, Sync and try again" The troubleshooting tells me to go the settings on my watch, but I can't get it past the red X. 

I have a Samsung galaxy s10e with Android 10. It all worked a week ago, haven't changed anything. 

 

Moderator Edit: Clarified subject

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‎11-22-2020 14:19

‎11-22-2020 14:19

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. Let me share with you that the error message your Versa Lite is currently displaying is because the firmware update process wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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