Versa Lite Data not cleared. Sync and try again

[MissTickles]

We had the watch for about a week when we got the message "Data not cleared. Sync and try again" with the big red cross. We have done every single thing the forums factory resets, take off the app. We have said and contacted the chat line twice but it is so hard to get through now. I am not sure what we can do? Is there a way to call someone in Australia so we can at least arrange return or getting our money back?

[N8teGee]

Hi @MissTickles, welcome to the community.

Can you try going into your phones Bluetooth settings and unpairing/forgetting the Versa Lite from there. Then go back into the Fitbit app and try setting up the device again. 

This should hopefully clear the message. 

[MissTickles]

Hi N8teGee,

Yes, we have taken the watch off our apps, deleted the apps and then tried to start again. We have even tried doing it under different user emails on different devices. Not sure what else to do! 

Thanks for your help.

[kelseyreneewh]

Mine is doing the same thing and i’ve tried everything!