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Versa Lite: Data not cleared sync and try again

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‎11-21-2020 08:57 - last edited on ‎11-22-2020 14:39 by Fitbit Moderator

‎11-21-2020 08:57 - last edited on ‎11-22-2020 14:39 by Fitbit Moderator

My versa lite shows that data is not cleared and sync again

I can't connect my mobile to it and it won't reset

 

Moderator Edit: Clarified subject

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‎11-22-2020 14:39

‎11-22-2020 14:39

Hi @Aryan23, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that your Versa Lite is showing such error message because its firmware version wasn't successfully updated and installed. That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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