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Versa Lite: Data not cleared sync and try again

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‎01-23-2021 18:38 - last edited on ‎01-24-2021 20:37 by Fitbit Moderator

‎01-23-2021 18:38 - last edited on ‎01-24-2021 20:37 by Fitbit Moderator

Tried and tried to get to synch to phone.  Turned it off to see if helped now I get a big red circle with an X.in it and it says Data not cleared Synch and try again.  Help

 

Moderator Edit: Clarified subject

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‎01-24-2021 20:37 - last edited on ‎08-18-2025 11:58 by Fitbit Moderator

‎01-24-2021 20:37 - last edited on ‎08-18-2025 11:58 by Fitbit Moderator

Hi @Wnibb, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that your Versa Lite is showing such error message because the firmware update process wasn't completed. That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

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