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Versa 2 won't turn on

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‎01-23-2021 18:10 - last edited on ‎01-24-2021 20:38 by Fitbit Moderator

‎01-23-2021 18:10 - last edited on ‎01-24-2021 20:38 by Fitbit Moderator

I have had my versa 2 for a year and it has suddenly stopped charging. I have read through the help forums and tried the tips but nothing is working. I'm really disappointed that this stopped after only a year! I have never worn it in the shower or while swimming, it has been taken care of quite well.

 

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‎01-24-2021 20:38 - last edited on ‎08-18-2025 11:57 by Fitbit Moderator

‎01-24-2021 20:38 - last edited on ‎08-18-2025 11:57 by Fitbit Moderator

Hi @LisaPaul, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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