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Versa not working after update

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‎01-23-2021 15:01 - last edited on ‎01-24-2021 20:43 by Fitbit Moderator

‎01-23-2021 15:01 - last edited on ‎01-24-2021 20:43 by Fitbit Moderator

Versa doesn't work after update! Reset it multiple times! What next!

 

 

Moderator Edit: Clarified subject

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‎01-24-2021 20:40 - last edited on ‎08-18-2025 11:57 by Fitbit Moderator

‎01-24-2021 20:40 - last edited on ‎08-18-2025 11:57 by Fitbit Moderator

Hi @Auntieleelea, welcome to the Community Forums.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know in which way is your Versa not working? Are the heart rate sensors still flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

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