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Versa Lite: Red X on display

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‎01-27-2021 10:11 - last edited on ‎01-27-2021 17:15 by Fitbit Moderator

‎01-27-2021 10:11 - last edited on ‎01-27-2021 17:15 by Fitbit Moderator

My Versa lite is stuck on a screen that says data not cleared sync and try again , with a red X. I can not get rid of it. I have tried to reset but nothing changes. I have unpaired it from my phone at this time.

 

Moderator Edit: Clarified subject

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‎01-27-2021 17:14 - last edited on ‎08-18-2025 09:46 by Fitbit Moderator

‎01-27-2021 17:14 - last edited on ‎08-18-2025 09:46 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa Lite is showing the error message described in your post is because the firmware update procedure of your device wasn't successfully completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

I'll be here if further assistance is needed.

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‎01-27-2021 17:14 - last edited on ‎08-18-2025 09:46 by Fitbit Moderator

‎01-27-2021 17:14 - last edited on ‎08-18-2025 09:46 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa Lite is showing the error message described in your post is because the firmware update procedure of your device wasn't successfully completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

I'll be here if further assistance is needed.

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