Versa not turning on

[Adeela]

My Versa had a faint blue screen for couple of minutes and then went dead. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Adeela, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Adeela]

Hi Ricardo,  The green light flickered as if it was working while the screen was black.Also the watch buzzes as it is getting notifications... but again the screen/dial is black. I tried restart but it did not do anything. Adeela. 

[RicardoFitbit · Accepted solution]

Your reply is appreciated @Adeela.

I’m sorry to know that you’re still experiencing difficulties with your device despite trying the troubleshooting steps from my previous post. That being said, I recommend you to change the clock face of your Versa. If the issue persists, please try the below steps to factory reset your device and let me know how it goes:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that a factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

I'll be around.