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Versa Lite: Touchscreen not properly working

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‎02-03-2021 10:31 - last edited on ‎02-03-2021 15:25 by Fitbit Moderator

‎02-03-2021 10:31 - last edited on ‎02-03-2021 15:25 by Fitbit Moderator

I have a Versa Lite that is just over a year old.  Since the most recent update, tapping the screen does not work to "turn on" the watch face.  Also, pressing the button will not bring up the screen either.  It will sometimes randomly display.  When it does, I cannot swipe to get to any other functions.

 

Moderator Edit: Clarified subject

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‎02-03-2021 15:24 - last edited on ‎08-18-2025 06:58 by Fitbit Moderator

‎02-03-2021 15:24 - last edited on ‎08-18-2025 06:58 by Fitbit Moderator

Hi @dmvrunner, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if you're using a Fitbit original clock or a third-party one? To fix this, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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