Versa Lite background syncing stopped working

[Lvdheever]

My Versa Lite does not background sync any more. I can manually sync but if I don't do that every few days no data is uploaded to the Fitbit server. 

All day sync and always connected is on.

I have restarted the phone, the device, and Bluetooth and unpaired with no luck.

There was a Huawei P30 Lite and Versa Lite firmware update recently but I don't know exactly when the background syncing stopped.

Sometimes when I go to Notifications in Fitbit app it shows a red error message that Notification service stopped working and I need to restart the phone, which I do then but still it does not background sync, not even once.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Lvdheever, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa Lite since the background syncing feature is not working on it. By the way, thank you for troubleshooting this issue before contacting our forums.

Please make sure that your pone has the most recent Fitbit app version installed. If the app is up to date, try turning off the all-day-sync feature. After this, log out of the app, restart your phone again, open the app and log in. Finally, turn the All-day-sync feature again and monitor your watch in order to see the issue gets fixed.

Keep me posted on the outcome.

[Lvdheever]

Tx for the suggestions. The Fitbit app needed an update (didn't think about
that). I've done the steps as suggested. Will keep you posted in a couple
of days.

Tx for the help. Your suggestions seems to have worked:

Update app

Switch off all day sync

Log out of Fitbit

Restart phone

Log into Fitbit

Switch on all day sync

Wait a while (get notifications of sync event if not disabled)

Moderator edit: merged reply

[JuanJoFitbit]

@Lvdheever, I'm sorry for the late response. However, I'm so glad to hear that the steps shared above worked and got the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀