Versa Lite battery and syncing issues

[Poppy07]

Very disappointed with my purchase of Versa Lite. Battery only lasts a couple days.Does'nt sync every time. Update takes forever and after 3 hours still not updated. I am not going to use any more. Total waste of money and I will be reverting back to using my old Aria. Will not buy Fitbit again

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Poppy07, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services, please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

As you may know, your Versa Lite battery should last up to 4 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or animated clock faces. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Regarding the syncing difficulties, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync?

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Let me know how it goes. 

[Poppy07]

The only Feature I use is the exercise one. Use is only for a couple hours each day. Tablet and phone are compatible. Follow instructions Fitbit provide when item can't be synced or updated usually to no avail. Clock face is the basic one when the item is set up. To try to save battery life I would shut down device between uses and after syncing or rather trying to sync device. What is your next piece of advice?

[MarreFitbit]

Hello @Poppy07, I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.