Versa Lite battery won't hold the charge

[Lykke16]

Hello.

I have a Versa Lite, and since this weekend my watch won't hold battery. This wednesday I notice that it couldn't hold battery the hole day, and I have tried to reset factory settings and I have also tried to hold the button in 10 second, and it doesn't work. The watch is only from september, so I don't understand why it does that

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lykke16. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

As you may know, your Versa Lite battery should last up to 6 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Hope that helps. 

[Lykke16]

Hello

I have tried to change the clock-face but it won't hold the battery, and I don't have any GPS whatsoever, and even when I don't have it on, it won't hold battery

But thanks for reaching out to me as fast as you can 

[MarreFitbit]

@Lykke16 Anytime! 

I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 🙂