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Versa Lite become unresponsive

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‎06-15-2021 22:44 - last edited on ‎06-26-2021 21:35 by Moderator Alum

‎06-15-2021 22:44 - last edited on ‎06-26-2021 21:35 by Moderator Alum

The screen of my beloved versalite has become black/blank and unresponsive a couple of days ago.

I have been trying to press the button, but to no avail. My fitbit is unresponsive and this frustrates me because I have had it since Christmas 2020 and it never gave me a problem, except for the battery that needed to be charged every 2 days.

Can someone help me please?

 

Moderator Edit: Clarified subject

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‎06-26-2021 21:36

‎06-26-2021 21:36

Hi there, @Giulia_78. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I really appreciate all the details you mentioned in your post.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

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