Versa Lite black screen issue

[vusindaba]

Hello everyone!  I am having an issue where my Versa Lite is having a black screen and not restarting.  so far I have: held down the side button with nothing happening.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@vusindaba Welcome to our Fitbit Community. Regarding the black screen issue that your Versa Lite has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I noticed that you contacted our Support team and they assisted you via phone. In case more assistance is needed in regards to this issue, please contact them with the reference number they provided and they'll be happy to follow up.

See you around.

[vusindaba]

I did not receive any reference number and still my whatch is dead

Sent from my iPhone

[JuanJoFitbit]

@vusindaba Thank you for getting back. Since you didn't receive a reference number, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

We appreciate your patience and time.

See you later.

[SunsetRunner]

Mine finally blanked out today after having lines on the screen out of the blue.  it was working fine up until today  I was told to change the clock face and/or restart it.  It did not work.  I just bought this device in August 2020 and it is already gone.  They will send me a replacement device.  Once this happens to conk out, I will go to another smartwatch brand.  this is my second FitBit. Alta was the first one I bought in October 2016. 

[vusindaba]

I’m moving to a new smart watch maker , they refused to replace my device

Sent from my iPhone

[JuanJoFitbit]

@SunsetRunner Thank you for joining our Fitbit Community. I'm glad to hear that a solution was provided and you will be back on track soon.

@vusindaba I'm sorry to hear that the warranty is no longer covering your Fitbit device. The warranty period is good for 365 days, starting from the date of the first setup.

I totally understand how frustrating this is for you guys and we really appreciate your feedback and comments since this helps us to keep improving.

[vusindaba]

According to the store where I bought the device, I was told it has 2 years warranty, my device only worked for exactly 13 months then died( 1 month after 12 months warranty as according to you guys at FITBIT), that’s very convenient . Cannot get it opened to check if it’s the battery that’s needs replacement after you guys told me your won’t do anything to help me , spending $250 ( R3500 ZAR).

Sent from my iPhone

[SunsetRunner]

I was sent a replacement today.