Versa Lite blank screen

[SunsetRunner]

I have two fit bits that have the black screen of death. My Blaze lasted 11 months and it blacked out last September 2019. I got the Fitbit versa in October 2019. NOW IT TOO HAS THE BLACK SCREEN as of SEPTEMBER 2020. No amount of restarting and resetting has helped. Who else has this problem?? Is it any coincidence that these devices FAIL around the time a new one is coming out???

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that your Versa Lite screen has gone black. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen our Social Media Team has created a support case on your behalf so our Customer Support can continue to help you. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I've moved your post to Other Versa Smartwatches for organization purposes.