Versa Lite blank screen

[Jatin_29]

I purchased the Fitbit Versa Lite Edition on 10th July 2019 it was working fine till date battery was low so kept for charging thereafter screen is blank and there is no display. It is still under warranty.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Jatin_29, welcome to the Community Forums. Thanks for the details provided about your Versa Lite's behavior.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

Based on the description of your post, please check on the Fitbit app if your Versa Lite is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

If the steps don't work, please leave your Versa Lite on the charger at least 1 hour and then try to restart it by following these steps. 

Let me know the outcome, I'll be around. 

[Jatin_29]

I tried the options still there is no display nor the watch is charging or sync. Nero replacement

[MarreFitbit]

Hi there @Jatin_29, thanks for getting back and for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.