Versa Lite blank screen

[Taverac]

my screen turn black on my fitbit versa 2. They battery is fully charged , but i can feel my watch vibrate when i receive the notifications . I just cant view anything .. anyone tht can help thank you 

Moderator Edit: Clarified subject & formatting

[NellyG]

Hi @Taverac  Try restarting the Versa several times. If that doesnt help then try a Factory Reset and set your Versa 2 up again. If that also doesnt help you then you will need to contact Customer Support. 

Restart your tracker  

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[Taverac]

Hi i tried doing the reset but still my screen is black 😥 my fitbit is less than one year was working properly and this happened

[NellyG]

Then contact Support. The link is in my post above.

[MarreFitbit]

Hi there @Taverac, welcome to the Community Forums. Thanks for the details provided in your post about your watch's behavior and for taking the time to follow @NellyG's recommendations.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

[Taverac]

Thank you for the support